Return and Refund

At  PURE HERBAL, we aim to give you the very best shopping experience. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

• In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call at 89205 24483 or email us at and our Customer Care will be happy to assist you.

• Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-

• Returns and exchanges requests will be subject to checking by team of Pure herbals

• Damages due to neglect, improper usage or wrong application will not be covered under this Policy.

• Shipping charge would not be included in the refund value of your order as these are non-refundable charges.

• Once your return/refunds request has been accepted, the process will be completed within 3-15 business days.

• Pure Herbal is not responsible for any damage caused after delivery.

For Refunds please note the following –

• Products can be exchanged within the specified period

• If the product doesnt suit or benefit you as herbal products have different results- we are not liable to refund

• No Refund shall be made once goods are sold.

• Shipping charges incurred on Free Trials are non refundable.

All products once purchased are non-refundable. In general, an item maybe eligible for return within seven days from the date of Product Delivery if it fulfils any of the following conditions:

• Sold in a physically damaged condition.

• Wrong Product delivered. 

• Product packaging not opened, product not used.